Accessible compliments and complaints procedure

Elevation Care Services encourages everyone to give their views about the service whether good or bad. Ensuring no one is disadvantaged because of their disability, communication, health or care need.

Everyone has the right to receive good quality care and support, and the right to say how they feel about it. Management responds quickly and makes sure everyone feels listened to and respected.

Feedback and compliments are a learning opportunity of equal importance to complaints because it allows us to:

  • Build a positive culture around using feedback and complaints to improve the quality of care
  • Help develop the service by promoting good practice by learning and making meaningful changes to the service

Complaints and compliments can be given in person to management, over the phone, emailed or posted to the office.

  • Relationship of Service User to the enquirer, long or short term service required, potential start date, location of Service User and brief detail of needs: